Free voice-of-customer tool
Paste a small set of anonymized customer comments. The sorter groups recurring themes, shows the evidence behind each one, and keeps mixed or isolated observations visible.
Sort customer feedbackHow it works
The sorter uses a visible set of customer-experience terms to group comments. It counts mentions and shows the original comments so you can challenge every result.
It is a rule-based aid, not semantic AI, sentiment research, or a representative customer study. It can organize a sample; it cannot tell you how common an issue is in the wider population.
Sort the sample
Remove names, email addresses, account identifiers, health or payment details, and confidential or regulated information before pasting. Put one customer comment on each line.
Your feedback summary
Sample snapshot
Recurring themes
Repeated language
Signals kept visible
Next research
What it preserves
Frequency How often did a theme appear?
Evidence Which comments support the grouping?
Direction Were the signals positive, negative, mixed, or unclear?
Exceptions Which comments did not fit a recurring theme?